2014 UPDATE: Happy to announce I won this customer service award again in 2014. In 2014 the number of award winners went down and even tougher criteria was added to receive this customer service award. Five Star Professional increased the minimum number of years a real estate agent had to be licensed to three (I’ve been for over ten) and they increased the minimum sales volume for that agent. All in all only a few hundred Portland real estate agents receive the award and there are over 10,000 agents in the area up for consideration.
I am happy to announce the reception of a new 2013 award:
Five Star Professional 2013 for Excellence in Portland Real Estate
Stephen FitzMaurice, Realtor
Top 5% Agent in the U.S.
Five Star Professional conducts market specific research throughout the U.S. and Canada to identify service professionals who provide quality services to their clients. Now entering its tenth year, the Five Star Real Estate Agent program is the largest and most widely published real estate award program in North America, covering more than 40 major markets. The list of Five Star Real Estate Agents for each market is published in the leading city and regional magazine and on fivestarprofessional.com. Five Star award winners do not pay a fee to be included in the research or the final list of award winners.
The research objective is to develop a list of real estate agents in a given market who satisfy objective criteria that are associated with providing quality services to clients. To receive the Five Star Real Estate Agent award, a real estate agent must satisfy five objective eligibility and evaluation criteria that are associated with real estate agents who provide quality services to their clients. The award process is conducted annually in each market. Less than 7% of the real estate agents in a market are included on the published list.
Five Star Professional administers a survey, by mail and phone, to recent clients. Clients of real estate agents may also submit evaluations online. Each respondent is asked to evaluate only real estate agents with whom they have worked and evaluate them based upon ten criteria: customer service, integrity, market knowledge, communication, negotiation, closing preparation, sale service, finds the right home, marketing of home, and overall satisfaction. Additionally, respondents are asked whether they would recommend the agent to a friend. This information is incorporated into a client scoring algorithm as a cross check against their average rating.