Five Star Professional – Portland Real Estate Agent

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Winner of the Five Star Professional award 2019 – 2013. This award is based on customer feedback from randomly mailed surveys and phone calls by an independent party. These past clients are asked to rate their real estate agents in ten different customer service areas. Once again, I’m very appreciated of my past clients who took the time out of their day to recommend my services. Thank you!

Five Star Professional has only strengthend its criteria over the years, now giving out the award to less than 5% of licensed real estate agents in the area.

Also to receive the award you have to have been licensed for at least three years and pass a minimum sales record (I’ve been licensed since 2003 and exceed the amount needed yearly). All in all only a few hundred Portland real estate agents receive the award, and there are around 11,000 agents in the Portland metro area up for consideration.

Original post: 2013
I am happy to announce the reception of a new customer service award!

Five Star Professional 2013 for Excellence in Portland Real Estate
Stephen FitzMaurice, Realtor
Top 5% Agent in the U.S.

Five Star Professional conducts market specific research throughout the U.S. and Canada to identify service professionals who provide quality services to their clients.  Now entering its tenth year, the Five Star Real Estate Agent program is the largest and most widely published real estate award program in North America, covering more than 40 major markets. The list of Five Star Real Estate Agents for each market is published in the leading city and regional magazine and on Five Star award winners do not pay a fee to be included in the research or the final list of award winners.

The research objective is to develop a list of real estate agents in a given market who satisfy objective criteria that are associated with providing quality services to clients. To receive the Five Star Real Estate Agent award, a real estate agent must satisfy five objective eligibility and evaluation criteria that are associated with real estate agents who provide quality services to their clients. The award process is conducted annually in each market. Less than 7% of the real estate agents in a market are included on the published list.

Five Star Professional administers a survey, by mail and phone, to recent clients. Clients of real estate agents may also submit evaluations online. Each respondent is asked to evaluate only real estate agents with whom they have worked and evaluate them based upon ten criteria: customer service, integrity, market knowledge, communication, negotiation, closing preparation, sale service, finds the right home, marketing of home, and overall satisfaction. Additionally, respondents are asked whether they would recommend the agent to a friend. This information is incorporated into a client scoring algorithm as a cross check against their average rating.

See the rest of my awards and designations here.

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What My Clients Are Saying

We have worked with many Realtors over the years and Stephen is by far the best we have ever met. He's very knowledgeable and gets the job done quickly. We had multiple offers after one day, not because we were under priced but because we had maximum exposure at the appropriate price!